Privacy Policy

Terms & Conditions

1. User Acceptance

You can browse and/or use the RLT Consultores website without having to have a user or by registering on the RLT Consultores website.

By browsing and/or using the website without registration or by registering, the User has accepted, without reservation, all the provisions included in these Terms and Conditions that regulate the access and use by any User (with or without registration) of the site. RLT Consultants website.

Users who use this platform declare that they are aware that what is offered/advertised on the website is exclusive to them and is not applicable to other media and/or sales channels, nor to wholesale or corporate sales.

2. Use of RLT Consultores Products and Services

The products and services of RLT Consultores are available nationally and internationally and only to those persons who can enter into legally binding contracts in accordance with the provisions of the applicable law. By accessing the RLT Consultores website, the User declares to be over 18 years of age and to be empowered to assume binding obligations with respect to any type of liability that may arise from the use of RLT Consultores products and services. The acts that minors carry out on the RLT Consultores website will be the responsibility of their parents, guardians or guardians.

The User undertakes to use the services of RLT Consultores in accordance with the Law, these Terms and Conditions, morality, good customs and public order. In this sense, the use by the User of the RLT Consultores website will be carried out in accordance with the following directives:

The User undertakes not to use the RLT Consultores website for illegal purposes or purposes contrary to the content of these Terms and Conditions, harmful to the interests or rights of third parties, or that in any way may damage, disable, deteriorate the platform or prevent a normal enjoyment of the services of RLT Consultores
The User expressly agrees not to destroy, alter or disable in any other way, damage the data, programs or electronic documents and others found on the RLT Consultores website.
The User undertakes not to hinder access to other Users through the massive consumption of computer resources through which RLT Consultores provides its services, as well as not to carry out actions that damage, interrupt or generate errors on the RLT website. consultants
The User agrees not to try to penetrate or test the vulnerability of a system or a network owned by RLT Consultores, as well as not to break its security or authentication measures.

RLT Consultores reserves the right to determine at its own discretion, when the violation of any of the previously detailed obligations occurs.

In the event that a User infringes what is established in this section, RLT Consultores will proceed to carry out any of the following actions, depending on the severity or recurrence of the infringement:

Temporary suspension of the User’s account.
Definitive cancellation of the User’s account.
Actions for civil or criminal liability.

3. Intellectual Property

All intellectual property rights of the RLT Consultores website, its contents and designs belong to RLT Consultores, where appropriate, to related companies and/or third parties. In those cases in which they are owned by third parties, RLT Consultores has the necessary licenses or permits for their use.

The reproduction, distribution, transformation, public communication, making available or any mode of use, of all or part of the contents of the RLT Consultores website, in any support and by any technical means, is expressly prohibited without the authorization of RLT Consultores The User undertakes to respect the intellectual property rights owned by RLT Consultores, related companies and third parties.

Likewise, the use or reproduction of any trademark, name or logo that appears on the RLT Consultores website without the prior written authorization of RLT Consultores is expressly prohibited. Finally, the following practices are also prohibited by way of example:

The insertion of an image published on the RLT Consultores website on a page that does not belong to RLT Consultores, using the technique called “in line linking”.

4. Third party links

In the event that the RLT Consultores website contains links or hyperlinks to other Internet sites, RLT Consultores declares that it does not exercise any type of control over said sites and content. In no case will RLT Consultores assume any responsibility for the contents of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, veracity, validity and constitutionality of any material or information contained in the hyperlinks or other places of Internet.

5. Limitation of liability and indemnity

RLT Consultores states that the suspension or interruption of the website does not cause any harm to the consumer, and there is no legal obligation to permanently maintain a website enabled. Notwithstanding the foregoing, by means of this clause the consumer acknowledges that RLT Consultores is not responsible for any possible damages or losses on the RLT Consultores website that may be derived from events that are beyond the sphere of control of RLT Consultores. , as well as illegitimate interference. In the same sense, a search engine will be enabled on the RLT Consultores website that will allow the User to find the products that he wants to buy. The search engine will in no case provide recommendations by RLT Consultores or replace the opinion of a doctor.

6. Payment Methods

(Pendiente Información por parte de pago)

The products and services offered on the RLT Consultores website, unless a different form is indicated for particular cases, can only be paid for with the means that are specifically indicated in each case.

Under any suspicion and/or confirmation of unauthorized purchases, RLT Consultores will cancel the purchase and cancel the transaction.

The user can select the proof of payment with which his order will be issued.

The available options are:

Invoice, where the user must complete the following information: RUC, Company Name, Address

7. Personal Data

The processing of personal data and other User information that RLT Consultores carries out through the RLT Consultores website, as well as the purposes of said processing, will be specifically detailed in the Privacy Policy.

8. Communications

The User expressly accepts that the telephone number and/or email address entered in the registration form will be the official means of contact between RLT Consultores and the User, it being the sole responsibility of the latter to verify that said email and/or number telephone is always active and functional to be able to receive all communications from RLT Consultores

Messages or communications from RLT Consultores to Users can only come from official sites or accounts. In the event that it is detected that a User is sending communications or making publications on behalf of RLT Consultores, the pertinent corrective and legal actions will be initiated in order to protect the rest of the Users from possible risks of confusion.

On the other hand, any communication that the User wishes to address to RLT Consultores must be addressed to: admin@rltconsultores.com

9. Force majeure

RLT Consultores will not be responsible for any delay or failure in performance or interruption in the RLT Consultores website that may result directly or indirectly from any cause or circumstance beyond its reasonable control, including, but not limited to, failure of the equipment or electronic or mechanical communication lines, theft, operator error, severe weather, earthquakes or natural disasters, strikes or other labor problems, wars, or government restrictions.

In addition, RLT Consultores is working to guarantee the availability and delivery of the Products within the offered period; however, due to the increase in operations through our electronic commerce channel, we inform you that our delivery times may suffer eventual delays. We remind all our users that our economic activities are subject to compliance with the Government’s provisions and may be affected at any time by the State of National Emergency, therefore, in the event of a fortuitous event or force majeure, we will be empowered to proceed with the cancellation of the purchase order and the return to the means of payment used.

10. Claims book

In accordance with the provisions of the Consumer Protection and Defense Code, Law No. 29571, RLT Consultores makes available to the User a virtual Complaints Book so that they can register their complaints or formal claims regarding the services of RLT Consultores.

To register your complaint or request via email, we provide you with the following instructions:

Download the Excel file titled “Complaints Book” by clicking here.
Save the Excel file on your device.
Fill out all the fields in the form.
Send the form to the email address: admin@rltconsultores.com. Be sure to attach the Excel file and specify in the email subject whether it is a “Complaint” or “Request,” followed by your first and last names and/or business name.

Once we have received your email, RLT Consultores will initiate the corresponding follow-up process. In case any required documents are missing, we will inform you, and you must provide them within a maximum period of 2 days from our request. Otherwise, the Complaint/Request form will be canceled.

The response period is set at 30 calendar days. However, in exceptional circumstances, this period may be extended, depending on the complexity of the complaint or request, and you will be promptly informed about any extension of the response time.

11. Authorities and legal requirements

RLT Consultores cooperates with the competent authorities and with third parties to guarantee compliance with the laws. RLT Consultores may disclose the personal information of the User of RLT Consultores services upon request of the competent judicial or governmental authorities, to the extent that it discretionary deems it necessary, for purposes of investigations conducted by them, in the case of investigations of a nature criminal or fraud, or those related to computer hacking, the violation of copyright, infringement of intellectual property rights or other illicit or illegal activity that may expose RLT Consultores. Likewise, RLT Consultores reserves the right to communicate information about its Users to other Users, entities or third parties, when there are sufficient reasons to consider that the activity of a User is suspected of trying or committing a crime or trying to harm other people. This right will be used by RLT Consultores at its sole discretion when it deems it appropriate or necessary to maintain the integrity and security of the RLT Consultores website to enforce these Terms and Conditions, and in order to cooperate with the execution and compliance with the law.

12. Assignment of contractual position

Users expressly authorize the assignment of these Terms and Conditions and in favor of any person who (i) is bound by these Terms and Conditions and/or (ii) is the new person in charge of the data bank that contains the User’s personal information. . After the assignment occurs, RLT Consultores will not have any responsibility with respect to any event that occurs from the date of the assignment. The new person in charge will assume each and every one of the obligations established in these Terms and Conditions and in the Privacy Policy regarding the treatment, protection and conservation of the User’s personal information.

13. Applicable law and jurisdiction

These Terms and Conditions are governed by Peruvian law and any dispute that occurs in relation to the validity, application or interpretation thereof, including the Privacy Policy, will be resolved in the courts of Cercado de Lima.

14. Modification of the Terms and Conditions

RLT Consultores expressly reserves the right to modify, update or expand these Terms and Conditions at any time.

Any modification, update or expansion produced in these Terms and Conditions will be immediately published by this means, being the User’s responsibility to review the Terms and Conditions in force at the time of browsing.

In the event that the User does not agree with the aforementioned modifications, they may choose not to use the RLT Consultores Services.

We note that the Terms and Conditions in force at the time of the transaction with the User will be respected.